Intercept Tek Privacy Policy

Last Updated: July 14, 2025

1. Overview

Welcome to Intercept Tek. We are committed to protecting your privacy and safeguarding any personal or business-related information you provide. This Privacy Policy (“Policy”) applies to our communications and services including, but not limited to, our website https://www.intercepttek.com, support portal, SMS messaging services, mobile applications, email communications, and any other platforms or methods through which you interact with Intercept Tek (collectively, the “Services”).

This Policy explains how we collect, use, store, and protect your information. By using our Services, including opting into SMS communications, you consent to the practices described in this Policy. If you do not agree, please discontinue use of our Services.

We do not share or sell personal information with third parties for external marketing or advertising. All data is collected and used solely to provide and improve our Managed IT Services.

2. Information We Collect

We collect only the minimum amount of personal data required to deliver our Services effectively and securely.

Information You Provide to Us:

  • Contact information such as name, phone number, email address, and company name

  • Service request data such as support tickets, appointment preferences, or customer service feedback

  • Consent records for opt-in/out preferences for communications

Automatically Collected Information:

  • Device identifiers, browser type, IP address, and site usage analytics

  • Interaction logs for customer support calls, SMS responses, and emails

We do not collect sensitive personal data (e.g., financial, biometric, or government-issued identifiers) unless absolutely necessary for service delivery, and only with your explicit consent.

3. How We Use Your Information

Your information is used solely to:

  • Provide technical support and schedule service appointments

  • Confirm and update support ticket statuses

  • Communicate directly via SMS, email, or phone based on your preferences

  • Improve the performance, usability, and security of our systems

  • Respond to your inquiries or feedback

  • Fulfill regulatory, legal, or contractual obligations when applicable

4. SMS Communication

Intercept Tek offers SMS-based communication as part of our customer support services.

Text Message Use Cases Include:

  • Appointment confirmations and reminders

  • Ticket creation and status updates

  • General service-related messages

SMS Terms:

  • Consent: You must opt in before receiving text messages from us.

  • Frequency: Message frequency varies based on your interactions with us.

  • Opt-Out: Reply STOP to unsubscribe. You will receive a confirmation of your opt-out.

  • Help: Reply HELP for assistance or email us at support@intercepttek.com.

  • Charges: Standard messaging and data rates may apply based on your mobile plan.

  • No Sharing: We do not share opt-in data or phone numbers with third parties.

5. Data Sharing & Third Parties

Intercept Tek does not share, sell, or lease any personal information to third parties for advertising, promotional, or marketing purposes.

We may share limited information with trusted service providers only when necessary to:

  • Maintain secure IT infrastructure (e.g., web hosting, email delivery)

  • Provide internal diagnostics or analytics

  • Comply with legal requirements

These providers are contractually obligated to protect your data and use it solely for authorized functions.

6. Data Security

We use commercially reasonable technical, administrative, and physical safeguards to protect the confidentiality, integrity, and availability of your information. While no method is 100% secure, we follow industry best practices including data encryption, access controls, and regular security audits.

7. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information by contacting us

  • Withdraw consent to SMS messaging or other communications

  • Request a copy of your data (where applicable under law)

To manage your preferences, please email us at privacy@intercepttek.com or reply to an SMS with STOP.

8. Changes to This Policy

We may update this Privacy Policy to reflect operational or legal changes. Revisions will be posted at https://www.intercepttek.com/privacy-policy with the “Last Updated” date. Continued use of our Services constitutes acceptance of any updates.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

  • Email: privacy@intercepttek.com

  • Mail: Intercept Tek | 1935 West 4700 South #602 | Taylorsville, UT 84129